In 2018 it seemed like every week there was a new restaurant in the headlines for harming someone with a food allergy. From mega concepts like Pret a Manager to smaller mom and pop shops, without proper precautions and training, hurting someone with a food allergy is extremely possible. Putting your best foot forward with a confident team is the safest way to ensure you take proper care of all guests and stay out of the negative headlines.
Building a confident team starts with training. Demonstrating that you prioritize food safety and food allergen awareness is a great way to set your team up for success. Here’s why we think it’s crucial to train your team:
- Mistakes can happen:In the restaurant business, we know what it’s like to be so busy it’s hard to function. The phrase “in the weeds” describes this frenzy perfectly. This is how restaurants thrive, but it can also be their downfall. It’s true that the busier you are, the easier it is to make mistakes. If you are trained on how to handle an allergen, proper care and treatment will come much easier and can help you prevent a mistake from happening at the wrong table.
- You’re only as strong as your weakest link:It only takes one person not paying attention or not understanding fully the gravity of taking care of those with food allergies to start an allergic reaction. Every member of the team has an effect on your dining experience so it’s important they have the training necessary to help. From a host who answers the phone to your prep cook, each team member must be a strong link,
- Build a strong customer base:Those with food allergies are picky about where they eat (rightfully so) and if you take the time to take care of them, it can pay off in the long run with loyal customers. Building a strong customer base is why we are all in business and it starts with a confident team to win over those dining with food allergies or sensitivities.
- Food allergic reactions can be fatal:This point can’t be driven home any harder, but it seems many working in the industry aren’t aware of the severity of a reaction. The awareness that a reaction can be fatal can be motivation enough for staff to take training and service seriously.
It’s a new year and with that comes opportunity for growth. Take the time to invest in your team and build a confident family to keep diners safe and coming back for years to come!